Good
to know

Check-in/check-out times, terms and conditions of payment, discounts and all-important information for a holiday at Hotel Emmy.

Everything you need to know at a glance

Breakfast 7:00–10:00

Dinner 19:00–21:00

À la carte lunch 12.00–13:30
(payment required)

Check-in from 15:00

Check-out until 11:00

Sauna 15:00–19:00

Indoor pool 07:00–20:00

Outdoor pool 15:00–20:00

Garage free underground parking

E-charging station payment required

Bike & walker-friendly

Eco-friendly

• Bike & ski room: you can leave your bikes and your ski equipment directly at the hotel.
• Discounts for kids: available upon request and only valid with 2 full-paying guests in the same room.
• Early check in: possible on short notice upon request and subject to availability and for a fee of € 50.00 per room.
• E-bike rental at the hotel: on reservation and for a fee (limited number of bikes available).
• Health and safety: all hotel and leisure facilities are to be used at your own risk.
• Late check out:
  with room: possible on short notice upon request and subject to availability and for a fee of € 80.00 per room. The room will be at your disposal until 6 pm on the day of departure, and the use of the wellness area is also included.
  without room: The room must be vacated by 11 am and you have the option of using the wellness area until 6 pm. There is an additional charge of € 20.00 per person.
  
• Payment: you can pay your hotel bill up to 9.30 pm on the day before departure and from 8 am on the day of departure.
  We accept EC cards, Visa and MasterCard.
  In Italy, we currently have a cash limit of 4,999 Euros.
  If you need an invoice, please send us your invoice details at least one day before departure.
  Bank details:
  Hotel Emmy GmbH
  BANK: Cassa Raiffeisen Castelrotto-Ortisei
  IBAN: IT68I0805623100000300013099
  SWIFT-BIC: RZSBIT21011
• Pets: are accepted on request and for a fee, please contact us for specific info.
• Parking: you have a free garage parking space at your disposal. Please drive directly into the garage on arrival, parking spaces are free of charge.
  The height of the garage entrance is 2.15 metres.
• Pre-check-in: in order to avoid waiting times at reception, we recommend that you complete your pre-check-in form from the comfort of your own home. You will receive the corresponding link with your booking confirmation.
• Spa opening hours: our spa area and swimming pools are open from 8 am to 8 pm. The sauna area is available from 3 pm to 7 pm.
• Washing/drying facilities: a washing machine (for a fee) and tumble dryer (free of charge) are available for our guests.
• Wi-Fi: free of charge throughout the property.

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